Refund policy
Because our products are freshly made, we have a strict but fair policy.
When We Will Help
Replacement Only
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- If your order arrives with a manufacturing defect, spoiled product, or a missing item, we will replace it at no extra cost.
Wrong Item Received
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- If you receive a product different from what you ordered, we will arrange a replacement of the correct item immediately.
How to Raise a Complaint
All complaints must be raised within 24 hours of delivery. Complaints raised after this window will not be entertained.
Please photograph the product and its packaging clearly before opening or discarding anything. This is required to process your complaint.
Send your order number, photographs, and a brief description of the issue to info@cotinaction.com. We will respond within 2 business days.
Legal
No Refunds on Damaged Packaging
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- Minor dents or scuffs to outer packaging that do not affect the product inside do not qualify for replacement or refund. C.O.T. In Action is not responsible for cosmetic damage caused during transit.
No Refunds on Change of Mind
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- We do not offer refunds or replacements if you change your mind after placing an order, or if the product does not match your personal taste preference. All sales are final.
No Refunds on Incorrect Address
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- If a delivery fails or is delayed due to an incorrect address provided at the time of ordering, no refund or replacement will be issued.
Replacements, Not Refunds
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- In all eligible cases, C.O.T. In Action's liability is limited to replacing the affected product only. Monetary refunds will not be issued under any circumstances.
Jurisdiction
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- Any disputes arising from orders placed on this website shall be subject to the jurisdiction of the courts of Delhi, India.